Accessibility

The Citadel Theatre is committed to providing a safe and welcoming environment for artists, audience members, and staff.

We are working to update this section of our website to include more details about venues, washrooms, parking, and other considerations that may be a barrier for some to visit us. We are also working on a post-COVID plan to ensure that when we are allowed to gather again in the theatre, that we can do so in a way that ensures the safety, comfort and health of all guests. We will share more information as details become available. If you have any questions or suggestions, please email theexchange@citadeltheatre.com to connect with our staff.


PARKING/DROP-OFF

Citadel Theatre’s accessible Drop-Off entrance is on the south side of building (off Shoctor Alley and 99 Street). There is a powered door with push button. If you are using DATS or another transport option, this is the best place to be dropped off and picked up. For pick-up, you will be able to wait inside the south doors of the lobby until your ride arrives.

If you are entering our building from Churchill Square, on the northeast corner, there is a powered door with wave switch.

If you are driving to the Citadel and require an accessible parking stall, plan to park in the Library Parkade via the 99 Street entrance. Park in P2 North for access to the elevator (next to LRT entrance). There is a powered door with push button to access the elevator. This elevator will take you to our main floor in the Lee Pavilion, from which you can access all of our venues.

If you are taking the LRT to your event at the Citadel, take the train to Churchill Station and then follow the Pedway signs to Citadel Theatre. There is an elevator to the Lee Pavilion as you enter the parkade area of the Pedway; the elevator lobby will be on your left through the glass doors. One set of doors is powered with a push button switch. One set of doors is powered with a wave switch. This elevator will take you to our main floor in the Lee Pavilion, from which you can access all of our venues.    


SEATING

All venues have accessible seating available for those that use mobility aids/tools or prefer to not use stairs. At this time, accessible seats are only available to book directly through Box Office. Contact us at boxoffice@citadeltheatre.com.


SPACES

Our Box Office is located on the main floor. Our administration office and reception is located on the third floor, and is accessible by south administration elevator. 

The Citadel has five theatres, each designed for different types of events:

  • The Shoctor Theatre has a proscenium stage with 681 seats. The Shoctor is located on the second floor, and is accessible by stairs and the glass elevator by south doors.
  • The Maclab Theatre has a stunning thrust stage with 704 seats. The Maclab is located on the lower floor of the Lee Pavilion (our plant-filled conservatory), and is accessible by stairs and the glass elevator by the waterfall.
  • The Rice Theatre, a beautiful cabaret space and black box theatre with flexible seating up to 237. The Rice Theatre is located on the lower floor, and is accessible by stairs and south administration elevator.
  • Zeidler Hall, with 214 seats, is used as a small movie theatre and is the home of Rapid Fire Theatre, Edmonton’s improv company. Zeidler Hall is located on the main floor.
  • The Tucker Amphitheatre is a 100-seat amphitheatre on the upper floor of the Lee Pavilion and is accessible by stairs and the glass elevator by the waterfall. The Tucker is only open for special events, and not available to the public.

We also have gathering spaces used for events, rehearsals, meetings, and conferences:

  • The Lee Pavilion is a large tropical conservatory with waterfall, plants, ponds, and is the main area on the north side of our building. It is open to the public during building hours. It is accessible by stairs and numerous ramps.
  • The Shoctor Rehearsal Hall is located on the second floor, and is accessible by stairs and south administration elevator.
  • The David D. Bentley Salon is located on the third floor, and is accessible by stairs and south administration elevator.
  • The Boardroom is located on the third floor, and is accessible by stairs and south administration elevator.

WASHROOMS

There are washrooms available for theatre patrons located in the Maclab Theatre lobby, on our main floor by the Box Office, in the Rice Theatre lobby, and near the Shoctor Theatre north stairs. The main floor washrooms and Maclab lobby washrooms have accessible stalls. The Maclab washrooms have powered doors with wave switches. All washrooms listed above are gendered.

A gender-inclusive accessible single use washroom is available on the third floor, by our administration office. It is accessible by the glass elevator by south doors, and is located on the third floor of the Shoctor Theatre. There is a large grey sign on the administration door indicating its presence.

As part of our ongoing work to ensure our building is as accessible to all, we will be adding a single use gender-inclusive accessible washroom on our main floor by the Box Office.


FAMILIES

Change tables are available in the main floor washrooms and the third floor gender-inclusive washroom.


AUDIENCE ALERTS

Citadel Theatre endeavours to provide as much information at the point of sale to our patrons about any production elements that may be a barrier. Each show web page has running times, and any alerts that may include theatrical fog or haze, strobe lighting, sudden changes in sound levels, or content warnings that provide information on difficult subject matter, or if there is violence represented onstage. If you would like additional information on audience alerts for a particular show, please do not hesitate to reach out to our Box Office team at boxoffice@citadeltheatre.com.


SCENTED PRODUCTS

The Citadel Theatre is a scent-free zone. For the comfort and safety of all guests and Citadel staff, please refrain from using any scented products such as perfumes, cologne, and scented hair or body products before attending these events.


SERVICE ANIMALS

Service Animals are welcome at Citadel Theatre, in all spaces. If you plan to arrive with a service animal, please reach out to our Box Office team at boxoffice@citadeltheatre.com so that appropriate seating may be arranged.


T-COIL HEARING LOOP 

The Shoctor Theatre recently installed a hearing loop thanks to our incredible donors and community partners, in particular the Shoctor Family. The sound is picked up by the “T” switch of a hearing aid, amplified, and converted back into sound. Hearing aid users sitting within the loop system can pick up the speaker’s voice or other auditory stimulus with a minimum of distortion and no background noise simply by turning on the “T” switch on their hearing aids. Please see an usher at the theatre when you arrive to pick up your audio loop receiver, which can be used with any stereo headset. Guests may bring their own headset or borrow a pair of our headsets or earbuds, free of charge. You must leave your government issued ID as a deposit until the receiver and/or headset is returned at the end of the performance.

Please Note: The hearing loop is not available in the first two rows of the Shoctor Theatre.
The hearing loop was provided by

 

 

 

 

 

The Maclab Theatre features an audio loop for individuals with reduced ranges of hearing. The loops carry baseband audio-frequency currents; no carrier signal is used. This allows the performance on stage to be transmitted to the reduced-hearing listener clearly and free of other distracting noise in the environment. Please see an usher at the theatre when you arrive to pick up your audio loop receiver, which can be used with any stereo headset. Guests may bring their own headset or borrow a pair of our headsets or earbuds, free of charge. You must leave your government issued ID as a deposit until the receiver and/or headset is returned at the end of the performance.

Please Note: The hearing loop is only available in Sections D, E, and F of the Maclab Theatre.
The hearing loop was generously donated by:

 

 

 


AUDIENCE ACCESS PERFORMANCES

Citadel Theatre will be adding ASL Interpreted Performances, Audio Described Performances and Relaxed Performances during our 2020/21 Season. If you have any questions about this project, or you have suggestions, please email theexchange@citadeltheatre.com to connect with our staff.


Questions

We wish to ensure all patrons have a safe and welcoming visit to Citadel Theatre. If you have any questions about the building, potential barriers, or how we can help meet your individual needs, please do not hesitate to reach out to our Box Office team at boxoffice@citadeltheatre.com.