Horizon Series Live! FAQ

Is this “back to normal” for the Citadel?

Not quite! It’s a big step towards normal, but we’re still taking a lot of precautions to keep you safe. The Horizon Series LIVE! is a special offering in advance of our return to Mainstage programming in the Spring 2021 Mini-Season.

What’s different than when I usually attend?

Usually, you would pick your preferred seat when you book your ticket. This time, we’re seating groups first-come first-serve as you arrive to ensure we can physically distance all groups that arrive. Once you book, stay tuned to your email for a message from our Box Office with more details!

What is being done to make this safe for my cohort?

Our team is working hard before you enter and after you leave to ensure everything is cleaned properly every day. We will have distancing measures in place, and have rethought our lobby experience to keep things stress-free. We will only be selling 100 seats in the nearly 700-seat Shoctor Theatre to allow for distance between parties in a row and to allow us to only seat every second row.

But safety is a two-way street, and we ask our audiences to help us make sure everyone is able to work and enjoy the show safely. Masks are required in the building as required by Alberta Health Services.

We are working closely with Alberta Health Services and adapting our plans with each new advisory they offer. Stay tuned for up-to-the-minute details on what we’re doing to keep you safe.

I have season tickets – do I already have tickets for the Horizon Series LIVE?

The Horizon Series LIVE is a separate offering than our Mainstage Series. Your season tickets will be back with our Spring 2021 Mini-Season starting next March.

I had tickets to A Brimful of Asha already. Can I use them?

Yes! You may either transfer your tickets to A Brimful of Asha to this October’s production for free, OR hold them and transfer them to a new Highwire production coming to our 2021/22 Season.

⇒ Click Here to request a transfer or to hold your tickets

When will I receive my tickets?

Our team is still confirming the best and safest way for you to receive your tickets and access the theatre. Stay tuned to your email after booking!