Box Office

Phone: 780.425.1820
Toll-Free: 1.888.425.1820
Fax: 780.428.2130
Address: 9828 101A Avenue NW. Edmonton, AB. T5J 3C6


Our Box Office is currently closed. Due to limited staffing and hours, and in keeping with physical distancing practices to keep our team safe, Season Ticket Renewals have been taking longer to process. All renewal deadlines have been extended. If you have questions or concerns, please click here to review our FAQ, or email the Box Office at boxoffice@citadeltheatre.comPlease Note: It may take 2-3 weeks for a response. We appreciate your patience and understanding as we work through a large volume of enquiries.  


• For the safety of our box office staff, some members of our team will be working offsite during this time. You may receive a phone call from Shirley, Calvin, or Eden from one of the following numbers: 587.920.6390, 587.920.4044, 587.920.4235. Please note that these phones will not be monitored daily. If you would like to reach us, the best way is via email at
•  Tickets to productions are only valid if purchased through the Citadel Theatre. We strongly discourage patrons purchasing from any other sellers.
•  We deal only in Canadian currency.
•  Please do not send your credit card information via e-mail.


Citadel Theatre reception is currently closed. Phones and email will not be monitored at this time.

For a list of staff contact information, click here.


Please contact regarding any lost or found items.