Box Office

Phone: 780.425.1820
Toll-Free: 1.888.425.1820
Fax: 780.428.2130
Address: 9828 101A Avenue NW. Edmonton, AB. T5J 3C6


The Citadel Theatre is closed to the general public. Due to limited staffing and in keeping with physical distancing practices to keep our team safe, the Box Office is operating on reduced hours. Renewal deadlines for Season Tickets have been extended. If you have questions or concerns, please click here to review our FAQ, or email us at Please note that it may take several business days for a response. We appreciate your patience and understanding as we work through a large volume of enquiries.

IMPORTANT NOTE All in-person performances of Mary's Wedding have been postponed as of the November 24 announcement of restrictions for enhanced zones. Streaming passes are still available and the production will be filmed for streaming starting in late December. We intend to bring the show back for a limited run in early 2021. All ticket holders will receive an email or phone call from Box Office with exchange options.

Phone Only

Monday, May 10 Closed
Tuesday, May 11 9:30am - 4:00pm
Wednesday, May 12 9:30am - 4:00pm
Thursday, May 13 9:30am - 4:00pm
Friday, May 14 9:30am - 4:00pm
Saturday, May 15 Closed
Sunday, May 16 Closed
Monday, May 17 Closed
Tuesday, May 18 9:30am - 4:00pm
Wednesday, May 19 9:30am - 4:00pm
Thursday, May 20 9:30am - 4:00pm
Friday, May 21 9:30am - 4:00pm
Saturday, May 22 Closed
Sunday, May 23 Closed

E-mail Only (Streaming Related Enquiries)

If you have any questions or concerns regarding your access codes, please contact If you are experiencing technical difficulties or questions related to your Broadway on Demand account or the video stream, please direct your questions to

Monday, May 10 9:00am - 10:00pm
Tuesday, May 11 9:00am - 10:00pm
Wednesday, May 12 9:00am - 10:00pm
Thursday, May 13 9:00am - 10:00pm
Friday, May 14 9:00am - 10:00pm
Saturday, May 15 2:00pm - 10:00pm
Sunday, May 16 2:00pm - 10:00pm
Monday, May 17 9:00am - 10:00pm
Tuesday, May 18 9:00am - 10:00pm
Wednesday, May 19 9:00am - 10:00pm
Thursday, May 20 9:00am - 10:00pm
Friday, May 21 9:00am - 10:00pm
Saturday, May 22 2:00pm - 10:00pm
Sunday, May 23 2:00pm - 10:00pm


• For the safety of our box office staff, some members of our team will be working offsite during this time. You may receive a phone call from Shirley, Calvin, Eden, or Hayden from one of the following numbers: 587.920.6390, 587.920.4044, 587.920.4235. Please note that these phones will not be monitored daily. If you would like to reach us, the best way is via email at
•  Tickets to productions are only valid if purchased through the Citadel Theatre. We strongly discourage patrons from purchasing from any other sellers.
•  We deal only in Canadian currency.
•  Please do not send your credit card information via e-mail.


Citadel Theatre reception is currently closed. Phones and email will not be monitored at this time.

For a list of staff contact information, click here.


Please contact regarding any lost or found items.