Frequently Asked Questions

Is it the same A Christmas Carol as last year?

We are proud to present an on-video version of A Christmas Carol that will still amaze and delight Christmas lovers, while keeping us all warm and safe at home during this pandemic. With director Daryl Cloran and playwright David van Belle, we’ve adapted the brand new nostalgic adaptation debuted in 2019 into an abridged version from our stage to your screen. While the streaming version is not the full stage production of what was in the Maclab Theatre in 2019, it features many of the wonderful set and costume pieces, the music, and of course the same story of a miserly old man invited to change his ways by the Ghosts of Christmas.

Is there a Blu-ray/DVD or digital download version for sale?

We are not currently offering any sort of permanent purchase of this version of A Christmas Carol.

What is a Streaming Pass?

A Streaming Pass is a redeemable code that will allow you to watch the Citadel’s video version of A Christmas Carol at home over the internet. When you purchase your Streaming Pass you will receive a confirmation of purchase, and then a second email with instructions on how to redeem your pass and watch the show. If you pre-order before December 15, your email with instructions and your access code will be sent December 15 between 9am and 10pm. Your streaming pass expires December 31.

How can I purchase a Streaming Pass for A Christmas Carol?

Click here to book online or call our Box Office at 780.425.1820!
NOTE: If you book online after December 15, there may be a delay of up to 12-24 hours after purchase until your code is sent from our Box Office.

Can I watch with my friends and/or family?

Absolutely! You can watch alone, or with your whole household! One Streaming Pass is good for as many people as live in your home with you. If you would like to share it with people beyond your physical home, we suggest purchasing additional Streaming Passes as gifts.

Can I give a Steaming Pass as a gift?

You can! We think that this version of A Christmas Carol will make a superb holiday gift this year! You can purchase a Streaming Pass Code for each household you’d like to gift the show to, and then just provide the recipient with their unique code and instructions on how to access the streaming video.

Are there any special deals for schools?

For rates and questions, please contact groupsales@citadeltheatre.com or 780.425.1820.

Is this version restricted to only Edmonton or Alberta residents?

You can watch anywhere in Canada! Due to the licensing of the content of this show it is not available outside Canada at this time.

What is the Citadel X Public Holiday Goody Stash?

We are so excited to partner with our friends at the Edmonton Christmas Market to provide a Public Holiday Goody Stash – because no Christmas show is complete without snacks! Add a Goody Stash to your Streaming Pass for $40 with delivery options available in Edmonton and surrounding area. You’ll get a package of goods from Steve & Dan’s Fresh BC Fruit, Caramunchies, Trinity Youth Project/Typ Top Bakery, and Colleen’s Chocolates!

I have a credit on my account either from a gift certificate, or a show cancelled by COVID-19 can I use it to purchase a Streaming Pass?

Yes! We suggest calling our Box Office at 780.425.1820 so that one of our staff can help you redeem your credit into a Streaming Pass.

How do I watch the show?

Once you receive your access code from our Box Office, you will be directed to build an account with Broadway On Demand, our hosts for Citadel Online. After building your account, you’ll find instructions on how to input the code. You will than have 48 hours once the code has been entered to view the production online. It can be viewed as many times as you’d like within that 48 hour window. We recommend plugging it into your TV to view on a larger screen! 

Can I watch in another language?

Unfortunately, no. We can only offer an English version of the show at this time.

Is there closed captioning?

Yes! We are proud to offer closed captioning on all of our Streaming Video versions of our plays.

Are there any system requirements to view the streams?

Our videos play similar to a YouTube video. If your internet connection is strong enough to handle a Zoom call or Netflix binge, you'll have no trouble watching the show!

Can I still donate to the Edmonton Food Bank this year through the Citadel?

Donating food and money to the Edmonton Food Bank has been a treasured part of our A Christmas Carol tradition for many years, and we are excited to let you know that it will continue! Like many things this year, our show is very different, and so are the needs of our community. Now more than ever, Edmonton’s Food Bank needs our help. Since we have started our partnership with the Food Bank, Citadel audiences have help raised over 1.1 Million dollars and thousands of pounds of food for Edmonton’s at-risk populations. Please visit edmontonsfoodbank.com/donate to give what you can to the Christmas Carol Fund. When you donate our friends at Capital Power will match donationa up to $20,000.00!