Frequently Asked Questions

You can purchase Citadel Theatre tickets online, by phone or
in person at the Box Office located at 9828-101A Ave.

Buy Tickets/Gift Certificates Online

The Citadel accepts Visa, MasterCard, American Express and Interac.
GST will be added. Tickets subject to availability. Prices subject to change.

View seating maps

Yes. Please contact the Box Office for Student and Senior ticket prices.

Yes. See our map showing parking lots closest to the theatre.

PARKING
Parking Map	Downtown parking information (1 MB)
CANADA PLACE PARKADE 9700 Jasper Ave. Entrance on 97 St. North of Jasper Ave. Evening Rate 6 PM to 1 AM: $3	LIBRARY PARKADE 10165 – 100 St. Entrances on 99 St. and Rice Howard Way Evening Rate 6 PM to 1 AM: $3 Effective July 1, 2008 Library Parkade Rates
Parking in the Canada Place and Library Parkades allows access to the Theatre through the Pedway. Access to these lots is at 97th, 99th and 100th Streets, one block north of Jasper.
CITY HALL PARKADE 1 Sir Winston Churchill Square Entrance on 99 St. Evening Rate after 6 PM: $.50/hour	CITY MARKET SURFACE LOT 10165 – 97 St. Entrance on 101 and 102 Ave.
PLEASE allow plenty of time to park before the show begins. Downtown Edmonton is often busy in the evening and spaces may be limited.

Churchill Station is located in the downtown pedway system. You can get off the train and travel indoors to the Citadel Theatre in just minutes.

View a list of several downtown restaurants.

There is no dress code. Anything that makes you feel comfortable is fine. Most people wear business clothes or slightly dressy casual clothes.

In the interest of other patrons, please be considerate of those in the audience who may have allergies or chemical sensitivity, and refrain from wearing scented products such as cologne, perfume and other scented products.

Yes, all three of our performing spaces are wheelchair accessible.
Please let us know at the time you book your tickets if you will require a wheelchair location so that we may prepare for your visit.

Headsets are available from the Coat Check in the main lobby or from the ushers at the theatre doors prior to each performance. You will be asked to leave ID with the usher until the headset is returned.

The Citadel Theatre does not allow babes-in-arms or children under five years of age into our theatres. Please see individual play descriptions for specific age recommendations.

For emergencies only, you may call this number after hours:
(780) 970-4239.

Cameras and other recording devices are strictly prohibited by law in the theatre. This includes taking photographs with your cell phone.

Take a break from the outside world. Please be sure to turn off your cell phones, pagers and all other audible electronic devices (including watch alarms) before the performance begins.

We know you are a fantastic, considerate theatre patron and you won't arrive late to the theatre.
We suggest that you plan to arrive 30 minutes before the scheduled start time. This will allow time to find parking, get to your seat, relax and read the playbill.

I am a fantastic, considerate theatre patron, but what if I am still running late?
So as not to disturb other audience members, latecomers will be admitted at the “late call” and seated in the latecomers seats which are situated at the back of the theatre. You are welcome to move to your assigned seats at intermission.

We do not refund or exchange tickets for missed performances.

If you lose your tickets to any performance, please call our Box Office before the performance and we will assist you.

Get information about volunteer positions at the Citadel.

Yes. More information will be available after March 2007.
Check back here for an update at that time or email Jann Smith at jsmith@citadeltheatre.com.