Products and Services

Wheelchair Access

There are a limited number of wheelchair positions in each theatre. Please notify the Box Office when booking your tickets and a spot will be reserved for you based on availability.

Hearing Enhancement

We are pleased to offer infrared headsets to patrons with hearing loss. They are available from the ushers at the theatre doors prior to each performance. You will be asked to leave ID with the usher until the headset is returned.

Washrooms

All of our washroom facilities are open for every performance. Please ask an usher for directions.

Babies and Young Children

The Citadel Theatre does not allow babes-in-arms or children under five years of age into our theatres. Please see individual play descriptions for specific age recommendations. Please check with our Box Office if you have any concerns or require additional information.

Gift Certificates

Looking for a unique gift? Citadel Theatre Gift Certificates are available in any denomination and have no expiry date. The recipient can pick the play they want to see — a perfect fit every time. Gift certificates can be purchased at our Box Office or online.

Dine & Play

For that special occasion, Dine & Play includes dinner for two from a set menu at one of our three partner restaurants and two tickets to a play; a memorable evening to treasure always. Call our Box Office for details and a list of our restaurant partners.

Hotel Partners

Extend your special evening out by staying in one of Edmonton’s fine downtown hotels. Reserve a room at one of our partner hotels and take advantage of special Citadel room rates. Both are within walking distance of the theatre.

Special Citadel rates available online Please use promotional code PRCTG1

Please call UBI for Special Citadel rates: (780) 423-3600

Lost and Found

Please contact the Box Office if you require assistance in this area:
Tel: (780) 425-1820
Email: boxoffice@citadeltheatre.com

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Preparing For Your Visit to the Citadel Theatre

LATE SEATING: When seating latecomers, we endeavour to minimize the inconvenience to all patrons and actors. If arriving late you will be seated at the back of the Theatre at the first appropriate opportunity as directed by Front of House staff. You are welcome to move to your assigned seats at Intermission.

CHILDREN: The Citadel Theatre does not allow babes-in-arms or children under five years of age into our theatres. Please see individual play descriptions for specific age recommendations.

AUDIENCE ADVISORIES: Some of our plays are intended for mature audiences. Please check with our Box Office if you require additional information regarding the content of any of our plays.

RECORDING DEVICES: Video or still cameras, and all other recording devices are not permitted at any of the productions.

PAGERS AND CELL PHONES: To prevent disrupting the performance we ask that all pagers and cell phones are turned off or set to vibrate.

PLEASE BE CONSIDERATE of patrons who have allergies to perfumes or colognes.

Exchanges

On occasion you may find you have a conflict with a performance date. To exchange your tickets please contact our Box Office at least 24 HOURS prior to the show. If you would like to do an exchange while attending a different performance, please do so at our Box Office Tuesday to Saturday until 7 PM.

Lost Tickets

As a subscriber, if you lose your tickets to any performance, please call our Box Office before the performance and we will prepare a duplicate set.

Missed Performances

We do not refund or exchange tickets for missed performances. If you are unable to use your tickets, we suggest giving them to friends or phoning the Box Office at least 24 hours prior to the performance and exchanging them for another date. To our valued subscribers we offer a tax-deductible receipt for unusable tickets up to 24 hours before the show.

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