The Citadel Theatre/Academy is proud to share our productions and our passion for theatre with school audiences from Edmonton and surrounding communities. We offer special matinees for school groups for many of the productions in our season, and consider these to be an important and essential part of our programming. We believe that all young people should have the opportunity to experience, appreciate, and participate in live theatre. Sharing live theatre with new audiences, be they young people or adults, requires education and cooperation, as it is a communal and participatory art form. The Citadel Theatre works to ensure that all patrons have a positive experience when visiting the theatre. For school matinees, we rely heavily on the support of participating schools and teachers to ensure students come to the theatre prepared to enjoy the production and be good audience members. The following information is provided to help you plan for your school’s visit to the Citadel Theatre. Please read through this information in detail, and do not hesitate to let us know if you have any questions or feedback.
All school bookings must be made through the Citadel Theatre’s School Booking Coordinator.
SHIRLEY TRAN Phone: 780.428.2127 Fax: 780.428.2130 E-mail: firstname.lastname@example.org
Deposit: A 20 per cent non-refundable deposit is required to place and secure your booking.
Payment: Payment in full must be received prior to your first scheduled performance.
Please note that demand for school matinee performances often exceeds supply, and we frequently need to place schools on waiting lists for tickets. If payment in full is not received on time, your school’s tickets will be released and sold to groups on the waiting list.
Changes and Cancellations: Please be as accurate as possible when placing your original order, as overbooking creates significant administrative challenges for the theatre and other patrons. Please keep any number adjustments within 15 per cent of your original booking. If you need to adjust or cancel your original order before the final payment deadline, submit an email to the School Booking Coordinator; receipt and approval of your request will be confirmed.
Requests for changes or refunds will not be accepted after the final payment deadline, and refunds are not given for patrons who do not attend the performance.
Special Needs: Requests for special needs or seating arrangements, such as wheelchair seating, must be made at the time of booking.
Drop-off and Pickup: Buses can drop off and pick up students on the west side of the building – on 99 Street between 101A Avenue and 102 Avenue. There is no bus parking available on the Citadel Theatre’s perimeter. Bus parking is the school’s responsibility and should be arranged in advance.
When to Arrive: All school groups should arrive 30 minutes prior to the performance start time and take their seats as soon as possible. Please ensure your travel arrangements are adequate, as school groups that arrive after the performance has started may not be admitted and no refunds will be issued. If your school arrives late and is not admitted, you may wait until intermission and be seated then. (Seating latecomers, especially groups of latecomers, is disruptive to other audience members and the actors onstage. Also, a late start to a show can create further problems for schools that have specific pick up times.)
The Citadel Theatre schedules school matinees to ensure the best possible arrival and departure times for the greatest majority of schools. However, some schools may need to make special bussing arrangements in order to attend. Please note the approximate run time of your performance (included on the School Matinee Booking Form) and ensure appropriate bussing arrangements. Schools are not permitted to leave the theatre during a performance.
For matinees that begin at 12 PM
Schools will be seated in the order they arrive at the theatre, after they check in with the ushers at the theatre doors. No physical tickets will be issued.
For matinees that begin at 1:30 PM
Schools will have physical tickets, they can be mailed, or be picked up at the theatre on the day of the performance.
Teachers and other adult supervisors must sit scattered amongst students during school matinees, with as many seated in aisle seats as possible. Please ensure that potentially disruptive students are seated near, but not on, the aisles, as well as near appropriate adult supervision. If a Citadel Theatre representative asks you to adjust your seating, please comply with their request.
Please ensure that your students are seated in time at the beginning of the show and following intermission.
If an audience member needs to leave the theatre during a performance for any reason, they will be readmitted at the Front of House staff’s discretion. They will not be ushered back to their original seat upon return to the theatre, but placed in a vacant seat at the back of the theatre, so as to not disturb other audience members.
Teachers and other adult supervisors are responsible for their students’ conduct while at the Citadel Theatre at all times.
Unfortunately, incidents of inappropriate and disruptive behaviour have been occurring more frequently at the theatre during school matinees, so we ask that you review the following information in detail with your students prior to coming to the theatre. The following items are not allowed in the theatre:
Inappropriate Behaviour: Citadel Theatre representatives watch carefully during performances for inappropriate behaviour, especially behaviour that could endanger an actor or audience member. Inappropriate behaviour includes, but is not limited to:
Audience members identified as engaging in this type of behaviour will be removed from the theatre during the performance or at intermission. The school representatives present will be notified, a letter will be sent to the school, and a note will be placed on the school’s file at the Citadel Theatre. Schools that have had two incidents of inappropriate behaviour may have their school booking privileges suspended, either temporarily or permanently, at the Citadel Theatre’s discretion.