Contact The Citadel
Ellis Brothers Photography
The Citadel Theatre is a Registered Charity
Box Office Information
| BY PHONE: | (780) 425-1820 Toll-free 1-888-425-1820 |
| BY FAX: | (780) 428-2130 |
| ONLINE: |  |
| BY EMAIL: | boxoffice@citadeltheatre.com |
| IN PERSON: | at the Citadel Theatre Box Office 9828 – 101 A Ave., Shoctor Alley in Edmonton’s Downtown Arts District |
– Please do not send your credit card information by email.
– The Citadel accepts Visa, MasterCard, American Express and Interac.
BOX OFFICE HOURS |
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| Monday May 12 |
Tuesday May 13 |
Wednesday May 14 |
Thursday May 15 |
Friday May 16 |
Saturday May 17 | Sunday May 18 |
| 9:30 AM to 4:30 PM |
9:30 AM to 6:30 PM |
9:30 AM to 6:30 PM |
9:30 AM to 6:30 PM |
9:30 AM to 6:30 PM |
12 PM to 6:30 PM |
12 PM to 5 PM |
Exchanges
On occasion you may find you have a conflict with a performance date. To exchange your tickets please contact our Box Office at least 24 HOURS prior to the show. If you would like to do an exchange while attending a different performance, please do so at our Box Office Tuesday to Saturday until 6:30 PM.
Lost Tickets
As a subscriber, if you lose your tickets to any performance, please call our Box Office before the performance and we will prepare a duplicate set.
Missed Performances
We do not refund or exchange tickets for missed performances. If you are unable to use your tickets, we suggest giving them to friends or phoning the Box Office at least 24 hours prior to the performance and exchanging them for another date.
To our valued subscribers we offer a tax-deductible receipt for unusable tickets up to 24 hours before the show.
Lost and Found
Please contact the Box Office if you require assistance in this area:
Tel: (780) 425-1820
Email: boxoffice@citadeltheatre.com
