Contact Us


The Citadel Theatre Box Office:


Phone: (780) 425-1820
Toll-Free: 1 (888) 425-1820
Fax: (780) 428-2130
E-mail: (please do not send your credit card information by e-mail)

In Person:
Citadel Theatre Box Office
9828 101A Avenue
Edmonton, Alberta T5J 3C6


Citadel Telemarketing

The Citadel has contracted a sales firm to assist in taking Season Ticket orders for the 2016/17 Season. The firm is Paradigm Telesales Inc. The manager of the Citadel campaign is Kathryn Fallowfield. Should you have any concerns with this telemarketing service, please contact Kathryn at 1-866-421-0919.


On occasion, you may find it necessary to exchange your tickets for a different day or time. Call our Box Office at (780) 425-1820 to find out how you can exchange your tickets.
PLEASE NOTE: We require at least 24 hours notice prior to the showtime on your ticket in order to make an exchange. You may not exchange a ticket between productions, IE: From A Christmas Carol to West Side Story.

Lost Tickets

As a subscriber, if you lose your tickets to any performance, please call our Box Office at (780) 425-1820 before the performance and we will prepare a duplicate set.

Missed Performances

We do not refund or exchange tickets for missed performances. If you are unable to use your tickets, we suggest giving them to friends or phoning the Box Office at least 24 hours prior to the performance and exchanging them for another date. To our valued subscribers we offer a tax-deductible receipt for unusable tickets up to 24 hours before the show.

Lost and Found

Please contact the Box Office if you require assistance in this area:
Phone: (780) 425-1820

Donated Ticket Request Form

Looking for donated tickets for a fundraiser or other non-profit event?  Click here to submit a Donated Ticket Request Form.

Citadel Theatre Staff List

Citadel Theatre Reception: (780) 426-4811

Artistic Director
Bob Baker

Executive Director
Penny Ritco

Associate Executive Director:
Marianne Bouthillier
Assistant to the Artistic Director/Company Manager:
Peni Christopher

Director, Education & Outreach:
Doug Mertz
Director, Citadel/Banff Centre Professional Theatre Program:
James MacDonald
Director, Play Development:
Brian Dooley
Academy Associate:
Wayne Paquette
Foote Theatre School Manager:
Diana Stevenson

Director of Facility Operations:
Louis Barron

Director of Finance:
Pat Bradley
Accounts Payable and Receivable:
Bettyanna Huggins
Payroll Accountant:
Crystal Johnston

Sales and Guest Services
Director, Sales & Guest Services:
Kimberlee Stadelmann
Patron Services Manager:
Josh Wickard
Assistant Patron Services Manager:
Sarah Farnsworth
House Manager:
Theresa Hovdestad
School Bookings & Group Sales Coordinator:
Shirley Tran
Rentals Manager: (Rentals/Weddings/Photo Bookings)
John Markey

Marketing and Communications
Director, Marketing & Communications:

Ken Davis
Manager, Communications – Robbins Academy/Citadel Social Media:
Kristen Finlay
Manager, Media Relations & Beyond the Stage:
Neil LeGrandeur
Administrator, Marketing & Fund Development:
Mel MacDonald
Manager, Corporate Relations:
Debbie Theuss

Fund Development
Director, Fund Development:
Neil Luipasco
Manager, Fund Development:
Sydney Stuart

Director of Production:
Cheryl Hoover
Technical Director:
Bill Heron
Senior Assistant Technical Director:
Patrick Fraser
Assistant Technical Director:
Stephanie Ripley

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