Contact Us

The Citadel Theatre Box Office:


Phone: (780) 425-1820
Toll-Free: 1 (888) 425-1820
Fax: (780) 428-2130
Email: (please do not send your credit card information by email)

In Person:
Citadel Theatre Box Office
9828 101A Avenue
Edmonton, Alberta T5J 3C6




On occasion, you may find it necessary to exchange your tickets for a different day or time. Call our Box Office at (780) 425-1820 to find out how you can exchange your tickets. Please note: We can not exchange a ticket for one to a show occurring less than 24 hours from the time of exchange.

Lost Tickets

As a subscriber, if you lose your tickets to any performance, please call our Box Office at (780) 425-1820 before the performance and we will prepare a duplicate set.

Missed Performances

We do not refund or exchange tickets for missed performances. If you are unable to use your tickets, we suggest giving them to friends or phoning the Box Office at least 24 hours prior to the performance and exchanging them for another date. To our valued subscribers we offer a tax-deductible receipt for unusable tickets up to 24 hours before the show.

Lost and Found

Please contact the Box Office if you require assistance in this area:
Tel: (780) 425-1820

Citadel Theatre Telemarketing

The Citadel Theatre has employed AMS for telemarketing purposes.  If you have any questions or concerns about this campaign, please contact:

Jenna Li
AMS Citadel Theatre Campaign Manager
Telephone: 416-202-6890 or 1-844-202-6890

Donated Ticket Request Form

Looking for donated tickets for a fundraiser or other non-profit event?  Click here to submit a Donated Ticket Request Form.

Citadel Theatre Staff List

Citadel Theatre Reception: (780) 426-4811

Artistic Director
Bob Baker

Executive Director
Penny Ritco

Associate Executive Director:
Marianne Bouthillier
Assistant to the Artistic Director/Company Manager:
Peni Christopher
Business & Legal Affairs:
Laurie McInnes
Reception & Inquiries:

Director, Education & Outreach:
Doug Mertz
Director, Citadel/Banff Centre Professional Theatre Program:
James MacDonald
Director, Play Development:
Brian Dooley
Academy Associate:
Wayne Paquette
Foote Theatre School Manager:
Diana Stevenson

Director of Facility Operations:
Louis Barron

Director of Finance:
Pat Bradley
Accounts Payable and Receivable:
Daniel Jee
Payroll & Benefits Administrator:
Cheryl Sinclair

Sales and Guest Services
Director, Sales & Guest Services:
Kim Stadelmann
Assistant Box Office Manager:
Josh Wickard
House Manager:
Theresa Hovdestad
School Bookings & Group Sales Coordinator:
Shirley Tran
Rentals Manager: (Rentals/Weddings/Photo Bookings)
John Markey
Lost & Found:

Marketing and Communications
Director, Marketing & Communications:

Ken Davis
Manager, Media Relations
Scott Smith
Manager, Communications – Robbins Academy/Citadel Social Media:
Kristen Finlay
Marketing Associate, Beyond the Stage:
Neil LeGrandeur
Administrator, Marketing & Fund Development:
Mel MacDonald
Manager, Corporate Relations:
Angelica Menck

Fund Development
Senior Manager, Fund Development:
Neil Luipasco
Manager, Fund Development:
Sydney Stuart

Director of Production:
Cheryl Hoover
Technical Director:
Bill Heron
Senior Assistant Technical Director:
Patrick Fraser
Assistant Technical Director:
Stephanie Ripley

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