Accessibility and Special Needs

Wheelchair Access

There are a limited number of wheelchair positions in each theatre. Please notify the Box Office when booking your tickets and
a spot will be reserved for you based on availability.

Hearing Enhancement

We offer headsets to patrons with hearing difficulties. Ask the usher at the door to the theatre. These are provided free of charge. You will be asked to leave your driver's license as a deposit until the headset is returned at the end of the performance. Available in the Shoctor and Maclab theatres.

Washrooms

Washroom facilities are open for every performance. Please ask an usher for directions.

Babies and Young Children

The Citadel Theatre does not allow babes-in-arms or children under 5 years of age into our theatres. Please see individual play descriptions for specific age recommendations. A Christmas Carol is not suitable for children under 7 years of age.

Lost and Found

Please contact the Box Office if you require assistance in this area:
Tel: 780-425-1820
Email: boxoffice@citadeltheatre.com

Lost Tickets

As a subscriber, if you lose your tickets to any performance, please call our Box Office before the performance and we will prepare a duplicate set.

Exchanges

On occasion, you may find it necessary to exchange your tickets for a different day or time. Call our Box Office at 780-425-1820
to find out how you can exchange your tickets.

Missed Performances

We do not refund or exchange tickets for missed performances. If you are unable to use your tickets, we suggest giving them to friends or phoning the Box Office at least 24 hours prior to the performance and exchanging them for another date. To our valued subscribers we offer a tax-deductible receipt for unusable tickets up to 24 hours before the show.

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