Accessibility and Special Needs

Wheelchair Access

There are a limited number of wheelchair positions in each theatre. Please notify the Box Office when booking your tickets and a spot will be reserved for you based on availability.

Hearing Enhancement

We are pleased to offer infrared headsets to patrons with hearing loss. They are available from the ushers at the theatre doors prior to each performance. You will be asked to leave ID with the usher until the headset is returned.

Babies and Young Children

The Citadel Theatre does not allow babes-in-arms or children under five years of age into our theatres. Please see individual play descriptions for specific age recommendations. Please check with our Box Office if you have any concerns or require additional information.

Washrooms

All of our washroom facilities are open for every performance. Please ask an usher for directions.

Lost and Found

Please contact the Box Office if you require assistance in this area:
Tel: (780) 425-1820
Email: boxoffice@citadeltheatre.com

Lost Tickets

As a subscriber, if you lose your tickets to any performance, please call our Box Office before the performance and we will prepare a duplicate set.

Exchanges

On occasion you may find you have a conflict with a performance date. To exchange your tickets please contact our Box Office at least 24 HOURS prior to the show. If you would like to do an exchange while attending a different performance, please do so at our Box Office Tuesday to Saturday until 7 PM.

Missed Performances

We do not refund or exchange tickets for missed performances. If you are unable to use your tickets, we suggest giving them to friends or phoning the Box Office at least 24 hours prior to the performance and exchanging them for another date. To our valued subscribers we offer a tax-deductible receipt for unusable tickets up to 24 hours before the show.

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